Students FAQ Ltd is GDPR (General Data Protection Regulation) compliant at all times, and all information is stored within EU borders.
How Information Is Collected
Data is collected when a user registers for a course. A user may visit our sites without going through the registration process.
This information is collected when the user voluntarily registers on the Students FAQ website and completes a form. Some of the information may include but does not limit to name, address, date of birth, email address, telephone number, IP address, etc.
Non-Personal Information Students FAQ Ltd collects non-personal information (such as demographic data regarding user IP addresses that have been clipped) from all of our website visitors on a cumulative basis. This type of anonymous statistical data cannot be used to identify or contact you.
When a user agrees for it to be placed on the hard drive, the cookie may save personal preferences, so a user does not have to constantly re-enter them, or it may provide preferential content.
This website utilizes Google Analytics to generate reports and insights of users visiting Students FAQ. You can opt-out by using the Privacy Toolbar when you first enter the website.
Google Font and Adobe Typekit
This website uses Google Fonts and Adobe Typekit to display custom fonts. You can opt-out by using the Privacy Toolbar when you first enter the website.
Saving visitor information
Students FAQ saves user information as it is essential to properly identify customers’ needs. When Students FAQ understands our customers’ needs we can provide them with the best service.
We process user information for the following reasons:
- To provide the user with the service they have requested
- To contact the user in relation to the service they have requested
- To send promotional emails about new offers or services which Students FAQ think may be of benefit to the user
- To customize the website in accordance with user preferences
- To respond to any communications we may receive from a user
- For internal record keeping
Disclosure of Information to Third Parties
Students FAQ may make non-personal information available to third parties, such as the number of unique visitors to our website or the typical motions visitors go through when visiting our websites. Where information is required to register a student with a third party who is the provider of accreditation of a program, Students FAQ may provide name, address, date of birth, telephone number, email address, gender, unique registration number, and possibly other personal information to this accreditation body for the purposes of registration and examination purposes only. For users who have signed up for ACCA programs, their personal details will be shared with ACCA for the user of Result Service. Results Service is the mechanism of gathering student data to allow for the analysis of pass rates.
Personal information will only be disclosed to third parties when consent is granted.
Restricting the Collection of Your Personal Information – A user may restrict the use of personal information by emailing [email protected] and indicating a non-consent to direct marketing.
In order to prevent unauthorized access Students FAQ has taken all reasonable physical, electronic and managerial steps to protect your personal information.
Cooling off period:
Students FAQ students who sign up for our subscription service are entitled to a cooling-off period of 14 days, which begins on the day that access is granted. If a student decides they do not want to commence the course during this period a refund will be granted. Once the Students FAQ learning environment is accessed by a user, this is an indication of the use of service and acceptance of the T&C and conditions, and as a result, no refunds will be issued at that point.
After the cooling-off period, no refunds will be issued regardless of whether the Students FAQ learning environment been accessed or not. To claim a refund please email [email protected] and we will act on a user request within 24 hours.
User’s who purchase a course using a once-off payment method are entitled to transfer to another course of their choosing within 14 days of purchase (at the same or less monetary value) provided the user has accessed 0% of the course material. If the course costs are higher, they must pay the remaining balance in order to gain access to a new course.
Contributions to the Study Online Website
Posting “Content” on Students FAQ (which for the purposes of these T&C and conditions is defined to include any text of whatever nature including without limitation any comments or submissions, photographs, graphics, video, or audio posted by you to any part of Students FAQ. The subscriber agrees that Students FAQ may use, edit, move, moderate, copy, disclose to third parties and make the Content or any part of it available as it sees fit on the Students FAQ or third-party services in any media worldwide now known or later developed. By providing content to Students FAQ the user confirms and warrants that it is your own original work and not copied from anyone else or infringing any third party’s intellectual property or other rights and is not defamatory, obscene, harmful to minors, harassing, offensive, sexist, homophobic, threatening, encouraging racial hatred or violence or in breach of anyone’s privacy, or confidentiality rights or prejudicial to legal proceedings and is not posted for promotional or commercial purposes.
Students FAQ is hosted on a secure dedicated server with multiple levels of hardware redundancy (RAID) located within EU borders. This provides the best performance and server uptime for learners. From time to time, we may need to undertake routine maintenance resulting in our websites going offline for a period (typically a few minutes) or for more non-routine maintenance, where there is hardware failure (typically an hour). Where possible, maintenance is carried out after midnight to minimize learner disruption with adequate notice provided to learners. Students FAQ does not accept any responsibility and will not be liable for any loss or damage suffered by you whatsoever arising out of or in connection with any ability/inability to access or to use our websites.
In the event of a scheduled upgrade of the Moodle platform, a banner message will be posted on the Students FAQ Moodle advising of the date and time of the upgrade and the estimated duration of the upgrade. In the event of a full outage of the Moodle platform, a banner message will be posted on the Students FAQ website advising of the estimated duration of the outage
Students FAQ is happy to answer any questions/queries that you may have. Please email us at [email protected]
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